Patient Experience Pearl Number 22

Patient Experience Pearl Number 22

In the twenty second iteration of my bimonthly Patient Experience Improvement Pearls, I use a quote from Atul Gawande: Being Mortal, Medicine and what matters in the end to define:  What our “job” is in medicine  Excerpt: We’ve been wrong about what our job is in...
Healthcare in Haiti Challenges & Opportunity Part 1

Healthcare in Haiti Challenges & Opportunity Part 1

When people hear “Haiti” they think several things: the poorest country in the Western hemisphere, the Mecca for NGO’s, the first free Black republic, or that place that just can’t catch a break.  While each thought holds truth in some fashion, the real truth is that...
Patient Experience Pearl Number 21

Patient Experience Pearl Number 21

Happy New Year!! In the twenty First iteration of my bimonthly Patient Experience Improvement Pearls, I discussed :  DIY Health vs Industry Responsibility. Excerpt: For all its inspiring qualities, the do-it-yourself mentality isn’t creating healthier consumers—68...