Why Kissinger Goldman
Emergency Physician and Patient Experience Improvement Consultant
My values & Beliefs
Because I am a practicing Physician.
I see patients. I see patients because I love the interaction and the detective work. Seeing patients not only gives me continuous insight on provider and patient engagement challenges, but it gives me credibility to speak about these challenges with my physician colleagues.
Because it works!
The patient experience improvement methodology I employ has been tested for the past decade at various healthcare systems in the US, including my facility with half a million annual Emergency Department visits: IT WORKS!!.
“I just want to say that he knocked the socks off a crowd of about 250 at the Press Ganey national meeting in Orland0 in November, as well as a similar-sized group at our ED Summit in the summer. He is amazingly clear thinking, articulate, and inspirational. One of the audience members said in November, “We need to clone you and bring you home.”
Tom Lee, MD CMO, Press Ganey
How?
By using techniques such as:
Pre Clinical Training
Set the expectations and provide the tools early by embedding patient experience training in your onboarding program.
Patient Verbatim
Patient Verbatim Trend review prior to the engagement
Live training sessions
Live training sessions, focused on communication, for both Physicians and ancillary staff side by side to ensure message consistency
One on one Coaching
Individualized Patient Experience coaching
Web based, Mobile Patient Experience application
Frequent Reinoculation
Frequent reinoculation with our bimonthly pearls delivered directly to your Healthcare providers mobile device
Patient Experience
Patient Experience Trend monitoring for six months after visit.
Business cards
Business cards at discharge with date and time provider will be available to answer questions or concerns
Let’s change the Trend Monitoring Culture at your facility!!!