Patient Experience Pearl Number 30
Title: Shhhh: The Hallway Patient Revisited Excerpt: Imagine being a patient in hallway bed T, right next to a bathroom. The nurse just left after conducting the initial medical interview. The physician/APC now rushes over, sits down 5 feet away. At some point...
The Ivory Tower Syndrome
I was casually chatting with a ED clinical manager at a recent consulting gig and she kept complaining that the hospital management did not “care” about her or her employees. I asked her to explain what she meant by her comments. She explained that she had been with...Patient Experience Pearl Number 22
In the twenty second iteration of my bimonthly Patient Experience Improvement Pearls, I use a quote from Atul Gawande: Being Mortal, Medicine and what matters in the end to define: What our “job” is in medicine Excerpt: We’ve been wrong about what our job is in...
Patient Experience Pearl Number 25
In the twenty fifth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed : The importance of Shared Decision Making. Excerpt:...CONTACT ME
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