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What People Are Saying

 What Physicians, nurses, and administrators have to say about the training

Dr. Goldman is passionate about improving the patient experience and is committed to working with healthcare organizations to create positive change. Dr. Goldman possesses a unique combination of knowledge, passion, and empathy that makes his teaching style incredibly effective and engaging.

 

“What a wonderful speaker. Great presentation!!! Excellent presentation! Well done and truly inspiring.”

Press Ganey National Conference Attendee

“Engaging, enthusiastic, powerful speaker. Engaging speaker. Very informative, thank you!! Great presentation!! I’m Mgr. of Acute Care but got some very useful pearls of information.”

Press Ganey National Conference Attendee

“The lecture provides an Informative and practical approach to achieving excellent patient satisfaction!”

Michael Dalley, Director of Emergency Residency Program, Mount Sinai Miami Beach

Great informal session! Very direct. Nice way of sharing ideas. Excellent speaker! We need more physicians with his energy and commitment.

Press Ganey National Conference Attendee

“my last patient sats were 100th percentile….I told you, ” I want to get it perfect, just one time, before retirement.” Your methods are a big step in that direction , and I thank you…..”

Dr Martin Smith

“Can we clone you? Take your show on the road and provide consulting services across the country. Great message!”

Press Ganey National Conference Attendee

“Kissinger was the best presenter I’ve seen @ the conference. Very engaging because of his palpable passion. Great presenter! I really enjoyed is energy. Super presenter! “

Press Ganey National Conference Attendee

“Very engaging speaker. Great speaker. Genuinely cares. Best presenter I have heard at the conference. Very clear and passionate about patient experience.”

Press Ganey National Conference Attendee

“What a wonderful speaker. Great presentation!!! Excellent presentation! Well done and truly inspiring.”

Press Ganey National Conference Attendee

On behalf of the NCH leadership team, I would like to thank you again for your excellent presentations to our team members. The content was “spot on”, however, your passion for delivering an excellent patient experience – was the “home run”.

Gary M. Tomcik, MHA, Chief Experience Officer

“Valuable patient satisfaction skills that are easily learned and can be utilized in any Healthcare setting!”

Micheyle Goldman, Medical Director

Kissinger gave our group of emergency medicine providers, nurses, and administrators a wonderful overview of the importance of patient satisfaction and followed this with some very practical things that we can do to improve the experience for our patients......

John Rowlett

“Excellent job! Dr. Goldman was very engaging. I’d like to take him to my facility to communicate this message to others. Thanks for the reassurance”

Press Ganey National Conference Attendee

“Enjoyed his presentation. Great speaker – good info and I like info about why & how. Thanks! Awesome! One of the best sessions at this conference. Great speaker!”

Press Ganey National Conference Attendee

“Can we clone you? Take your show on the road and provide consulting services across the country. Great message!”

Press Ganey National Conference Attendee

“The right person to be conducting these training sessions with other doctors. Enjoyed your pearls of wisdom!! Great. Thank you!!”

Press Ganey National Conference Attendee

“One of the best presentations of conference – amazing speaker and content was presented in clear way that can be presented/implemented elsewhere. Thank you! Most passionate organized, practical speaker!!! Best presentation yet!!

Press Ganey National Conference Attendee

“What a wonderful speaker. Great presentation!!! Excellent presentation! Well done and truly inspiring.”

Press Ganey National Conference Attendee

“I personally learned a lot from it. You are an excellent public speaker!”

Steven Katz, Medical Director

Dr. Kisssinger Goldman,
Being a former professional boxer and managing many World Champion, I have been in 100’s of emergency rooms in the United States and throughout the world.
I had to write to you and thank you for your professional care and your “bedside manner” yesterday with the emergency room visit of my wife Toni Amato Feigenbaum at …

Michael Frost and Toni Feigenbaum

“I just want to say that he knocked the socks off a crowd of about 250 at the Press Ganey national meeting in Orland in November, as well as a similar-sized group at our ED Summit in the summer. He is amazingly clear thinking, articulate, and inspirational. One of the audience members said in November, “We need to clone you and bring you home.”

Tom Lee, MD CMO, Press Ganey

“Very engaging speaker. Great speaker. Genuinely cares. Best presenter I have heard at the conference. Very clear and passionate about patient experience.”

Press Ganey National Conference Attendee

”I wish he was at OhioHealth! Love the foundational perspective = & placement of ownership on leadership!”

Press Ganey National Conference Attendee

“I loved the presentation because it’s not only geared to physicians, but is applicable across all disciplines that have patient contact, it’s a back to basics customer service presentation to remind us why we work in healthcare!”

Grisel Fernandez-Bravo, ARNP, MBA, NEA-BC, DNP, Chief Nursing Officer, Memorial Hospital West

“I personally learned a lot from it. You are an excellent public speaker!”

Steven Katz, Medical Director

“Excellent job! Dr. Goldman was very engaging. I’d like to take him to my facility to communicate this message to others. Thanks for the reassurance”

Press Ganey National Conference Attendee

”I wish he was at Ohio Health! Love the foundational perspective & placement of ownership on leadership!”

Press Ganey National Conference Attendee

“The material was spot on and the description of what and why this makes a difference was excellent.”

Bill Cassels, CEO DCH Regional Medical Center

“Not only was the info fantastic but Dr. Goldman is an amazing speaker. I wish he worked at our organization. Loved the energy!”

 
Press Ganey National Conference Attendee

“Great speaker with contagious passion”

Press Ganey National Conference Attendee

“Your presentation changed my practice”

Steven Katz, Medical Director (more than 15 years in practice)

Hi Dr. Goldman,

I loved your recent presentation to put a team at TGH. It's very practical and straightforward. I hope to see you at TGH again soon.

 
Deana Nelson Executive Vice President and COO Tampa General Hospital