Patient Experience Pearl Number 30

Patient Experience Pearl Number 30

Title: Shhhh: The Hallway Patient Revisited Excerpt: Imagine being a patient in hallway bed T, right next to a bathroom.  The nurse just left after conducting the initial medical interview.  The physician/APC now rushes over, sits down 5 feet away.  At some point...

Patient Experience Pearl Number 22

In the twenty second iteration of my bimonthly Patient Experience Improvement Pearls, I use a quote from Atul Gawande: Being Mortal, Medicine and what matters in the end to define:  What our “job” is in medicine Excerpt: We’ve been wrong about what our job is in...
Patient Experience Pearl Number 22

Patient Experience Pearl Number 22

In the twenty second iteration of my bimonthly Patient Experience Improvement Pearls, I use a quote from Atul Gawande: Being Mortal, Medicine and what matters in the end to define:  What our “job” is in medicine  Excerpt: We’ve been wrong about what our job is in...
Patient Experience Pearl Number 21

Patient Experience Pearl Number 21

Happy New Year!! In the twenty First iteration of my bimonthly Patient Experience Improvement Pearls, I discussed :  DIY Health vs Industry Responsibility. Excerpt: For all its inspiring qualities, the do-it-yourself mentality isn’t creating healthier consumers—68...