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Category Archives: Patient Experience Pearls

Category: Patient Experience Pearls

Patient Experience Pearl Number 31

August 1, 2017

Positive patient comments were sent to the medical staff. Comments with staff name were picked and sent out to the whole ED staff.

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Category: Patient Experience Pearls

Patient Experience Pearl Number 30

May 22, 2017

Title: Shhhh: The Hallway Patient Revisited Excerpt: Imagine being a patient in hallway bed T, right next to a bathroom.  The nurse just left after conducting the initial medical interview.  The physician/APC now rushes over, sits down 5 feet away.  At some point during the medical interview, in a very loud voice, says:  Ma’am have you ever […]

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Category: Patient Experience Pearls

Patient Experience Pearl Number 22

March 13, 2017

In the twenty second iteration of my bimonthly Patient Experience Improvement Pearls, I use a quote from Atul Gawande: Being Mortal, Medicine and what matters in the end to define:  What our “job” is in medicine Excerpt: We’ve been wrong about what our job is in medicine.  We think our job is to ensure health […]

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Category: Patient Experience Pearls

Patient Experience Pearl Number 25

March 13, 2017

In the twenty fifth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed :   The importance of Shared Decision Making. Excerpt:  

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Category: Patient Experience Pearls

Patient Experience Pearl Number 22

January 30, 2017

In the twenty second iteration of my bimonthly Patient Experience Improvement Pearls, I use a quote from Atul Gawande: Being Mortal, Medicine and what matters in the end to define:  What our “job” is in medicine  Excerpt: We’ve been wrong about what our job is in medicine.  We think our job is to ensure health and survival.  But […]

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Category: Patient Experience Pearls

Patient Experience Pearl Number 21

January 15, 2017

Happy New Year!! In the twenty First iteration of my bimonthly Patient Experience Improvement Pearls, I discussed :  DIY Health vs Industry Responsibility. Excerpt: For all its inspiring qualities, the do-it-yourself mentality isn’t creating healthier consumers—68 percent of U.S. adults are overweight or obese.

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Category: Patient Experience Pearls

Patient Experience Improvement Pearl Number 20

December 5, 2016

In the twentieth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed :  The changing times in the healthcare provider and patient relationship. Excerpt: MYTH: HEALTHCARE CONSUMERS DON’T CARE FACT: Three in four consumers prefer to make their own healthcare decisions, and most find these decisions to be the most important (and most expensive) […]

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Category: Patient Experience Pearls

Patient Experience Improvement Pearl Number 19

November 22, 2016

In the nineteenth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed :  Data drives Patient Healthcare decisions. Source: http://www.nationalresearch.com/

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Category: Patient Experience Pearls

Patient Experience Improvement Pearl Number 18

November 6, 2016

In the eighteenth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed :  Effective Medical Interviewing. Excerpt: “Effective medical interviewing elicits the patient’s explanatory model for his or her sickness. Kleinman (1980) suggests the following questions as a tool to elicit health beliefs, or explanatory models, in clinical encounters”.

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Category: Patient Experience Pearls

Patient Experience Improvement Pearl Number 17

October 24, 2016

Yesterday, In the seventeenth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed  “Interpreting Illness and Understanding Experience”. Excerpt: Many forms of power differences often define personal experience, and thus have an impact on beliefs and approaches, including those related to health care. Health providers have an especially important role in the power differential […]

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