Meet The

Doctor Kissinger Goldman

Emergency Physician and Patient Experience Improvement Consultant.

About Me

Dr. Kissinger Goldman is a board certified Emergency Room physician, Director of patient experience for the Memorial Healthcare System Emergency Departments, and Assistant Medical Director of Memorial Hospital West ED, with over a decade of experience in leadership and direct patient care. After receiving his business and medical degree from Philadelphia College of Osteopathic Medicine/St Joseph University, Dr. Goldman completed his residency training at Mount Sinai Medical Center, Miami Beach.
Soon after completing his training, Dr Goldman was tapped to work with other physicians at his hospital to improve patient experience. He developed a training program that is now used throughout the emergency departments at his healthcare system and resulted in improved patient experience scores to top decile. Dr. Goldman subsequently began working as a patient experience consultant. In this role, he has helped healthcare organizations develop patient-centered care plans, improve communication between patients and providers, and implement strategies to improve patient satisfaction.
Dr. Kissinger Goldman has dedicated his career to improving the quality of care and services that patients receive in healthcare settings. Dr. Goldman is committed to working with healthcare organizations to create positive change. He believes that by focusing on the needs of patients and healthcare providers we can improve outcomes and deliver better care to those in need.

In addition to his clinical work, Dr. Goldman is actively involved in Medical education and serves as an Assistant Clinical Professor at Florida Atlantic University Medical School, Florida International University department of Emergency Medicine and Critical care, andFounding Clinical Faculty Member at Orlando College of Osteopathic Medicine.Dr Goldman volunteers as co-founder and Chief Strategy Officer of Primary Care Haiti, a non-profit dedicated to providing emergency response training to Haitian medical professionals. Dr Goldman is fluent in French and Haitian creole, conversational in Spanish, and is currently learning Mandarin. Outside of medicine, Dr. Goldman enjoys gardening, exploring the mountains, reading, exercising, and spending time with his family. He lives in Florida with his wife and three boys.

Published Book

Doctor Goldman’s Guide to Effective Patient Communication Explanations of the Most Common Medical Conditions in Layperson’s Terms and Helpful Provider-Patient Interactions

Doctor Goldman’s Guide to Effective Patient Communication Explanations of the Most Common Medical Conditions in Layperson’s Terms and Case-Based Learning to Model Provider-Patient Interactions is an important resource for doctors, clinicians, administrators, faculty, and students in the health professions. It contains instruction and learning objectives for interpersonal communication skills with self-assessment and self-awareness tools for the betterment of patient care as well as patient and provider experience. Giving case studies in a variety of patient care environments, Dr. Goldman utilizes contemporary terminology and references to master fundamental skills to help facilitate effective doctor-patient interaction when communicating diagnosis, prognosis, treatment and recovery.

 Upcoming Book

Doctor Goldman’s Guide to Effective Patient Communication: The Patient Version

Doctor Goldman’s Guide to Effective Patient Communication: The Patient Version

TESTIMONIALS

“What a wonderful speaker. Great presentation!!! Excellent presentation! Well done and truly inspiring.”

Press Ganey National Conference Attendee

“my last patient sats were 100th percentile….I told you, ” I want to get it perfect, just one time, before retirement.” Your methods are a big step in that direction , and I thank you…..”

Dr. Martin Smith

“Can we clone you? Take your show on the road and provide consulting services across the country. Great message!”

Press Ganey National Conference Attendee

Watch Dr. Kissinger Goldman In Action!

Provide your audience with the motivation and key insights they require, particularly in today’s world!

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