Because I am a practicing Physician.
I only do a limited number of consults per month. The most important reason is the fact that I need to to see patients. I do enjoy seeing patients; but I also need to be able to tell the audience I am connecting with that I understand the current challenges they are going through.
Because it works!
The methodology I employ has been tested for the past 3 years at a healthcare system which sees close to 500,000 patients in the emergency rooms. Their scores have seen a dramatic improvement.
Other systems that have adopted the same protocol also saw an improvement in their scores within 6 months:
By using techniques such as:
- Preclinical Training for new Providers using our web and mobile application
- Patient Verbatim Trend review prior to the engagement
- Live training sessions, focused on communication, for both Physicians and ancillary staff side by side to ensure message consistency
- One on one Coaching
- Web based, Mobile application training and remedial tool
- Frequent reinoculation with our bimonthly pearls delivered directly to your Healthcare providers mobile device
- Patient Experience Trend monitoring for six months after visit.
- Business cards at discharge with date and time provider will be available to answer questions or concerns
Let’s change the Patient Experience Culture at your facility!!!