“What a wonderful speaker. Great presentation!!! Excellent presentation! Well done and truly inspiring.”

- Press Ganey National Conference Attendee

“I loved the presentation because it’s not only geared to physicians, but is applicable across all disciplines that have patient contact, it’s a back to basics customer service presentation to remind us why we work in healthcare!”

- Grisel Fernandez-Bravo, ARNP, MBA, NEA-BC, DNP, Chief Nursing Officer, Memorial Hospital West

“Your presentation changed my practice”

- Steven Katz, Medical Director (more than 15 years in practice)

On behalf of the NCH leadership team, I would like to thank you again for your excellent presentations to our team members. The content was “spot on”, however, your passion for delivering an excellent patient experience – was the “home run”.

- Gary M. Tomcik, MHA, Chief Experience Officer

Kissinger gave our group of emergency medicine providers, nurses, and administrators a wonderful overview of the importance of patient satisfaction and followed this with some very practical things that we can do to improve the experience for our patients. I would highly recommend him to anyone who is looking for a dynamic speakerwith complete command of both the subject matter and the manner in which to convey it to an audience.

- John Rowlett