“my last patient sats were 100th percentile….I told you, ” I want to get it perfect, just one time, before retirement.” Your methods are a big step in that direction , and I thank you…..”
“Engaging, enthusiastic, powerful speaker. Engaging speaker. Very informative, thank you!! Great presentation!! I’m Mgr. of Acute Care but got some very useful pearls of information.”
Kissinger gave our group of emergency medicine providers, nurses, and administrators a wonderful overview of the importance of patient satisfaction and followed this with some very practical things that we can do to improve the experience for our patients. I would highly recommend him to anyone who is looking for a dynamic speakerwith complete command of both the subject matter and the manner in which to convey it to an audience.
On behalf of the NCH leadership team, I would like to thank you again for your excellent presentations to our team members. The content was “spot on”, however, your passion for delivering an excellent patient experience – was the “home run”.
Great informal session! Very direct. Nice way of sharing ideas. Excellent speaker! We need more physicians with his energy and commitment.