Testimonial

Patient Experience Improvement Pearl Number 20

In the twentieth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed :  The changing times in the healthcare provider and patient relationship.

Excerpt:

MYTH: HEALTHCARE CONSUMERS DON’T CARE

FACT: Three in four consumers prefer to make their own healthcare decisions, and most find these decisions to be the most important (and most expensive) they’ll ever make

Reference: Source: http://www.nationalresearch.com/

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