by admin | Dec 5, 2016 | Patient Experience Pearls
In the twentieth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed : The changing times in the healthcare provider and patient relationship. Excerpt: MYTH: HEALTHCARE CONSUMERS DON’T CARE FACT: Three in four consumers prefer to make their...
by admin | Nov 22, 2016 | Patient Experience Pearls
In the nineteenth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed : Data drives Patient Healthcare decisions. Source:...
by admin | Nov 6, 2016 | Patient Experience Pearls
In the eighteenth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed : Effective Medical Interviewing. Excerpt: “Effective medical interviewing elicits the patient’s explanatory model for his or her sickness. Kleinman (1980)...
by admin | Oct 24, 2016 | Patient Experience Pearls
Yesterday, In the seventeenth iteration of my bimonthly Patient Experience Improvement Pearls, I discussed “Interpreting Illness and Understanding Experience”. Excerpt: Many forms of power differences often define personal experience, and thus have an impact on...
by admin | Oct 10, 2016 | Patient Experience Pearls
My Patient Experience Improvement pearls are sent to a healthcare organization administrative leadership, clinical leadership, frontline clinical staff and ancillary staff. The purpose of the pearls is to continue to provide Healthcare Providers with tools and...